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How viv388 Handles Your Personal Information

Your account data — including your registered details and payment activity through DANA, OVO, and GoPay — is handled with clear purpose and kept only as long as necessary.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyYour Right to Access & DeleteIndonesia-Region Data HandlingSecure Account Verification

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What We Collect and Why We Use It

viv388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with viv388, we collect the information needed to verify your identity, process your transactions, and keep your account secure. This includes your name, email address, phone number, and the payment method you use — whether that is DANA, OVO, or GoPay.

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We also log device and session data each time you access the lobby, which helps us detect unusual activity and protect your wallet from unauthorised access. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay
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is limited strictly to what those services need to complete your transaction. Retention periods vary by data type: account credentials are held for as long as your account remains active, while transaction records may be kept longer where local law in Indonesia requires it. Availability of
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our services depends on local law and eligible regions. If you close your account, you may request deletion of personal data that is not subject to a legal retention obligation by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your data, want to correct stored information, or need to submit a deletion request, our support team is available around the clock. Reach us through any of the channels below and reference your registered account email so we can locate your record quickly.

Live Chat Open the chat widget from any page in the lobby. Our team responds within minutes and can handle data access or correction requests directly in the session.

Email Support Send your privacy request to our support address with your account email in the subject line. We aim to respond to all data-related queries within two business days.

Account Settings Some data — like your display name and contact number — can be updated directly from your account settings page without needing to contact support at all.

DATA SECURITY PRACTICES

How We Protect and Manage Your Data

Security at viv388 is built around your account, not around abstract promises. Every login is protected by OTP verification sent to your registered phone number, and all data in transit between your device and our servers is encrypted. We review access logs regularly to catch anything unusual before it becomes a problem. Players in Semarang and across Indonesia access the same account protections regardless of which device they use.

Encrypted Connections

All data exchanged between your browser or mobile app and our platform travels over an encrypted connection. Your DANA, OVO, and GoPay transaction details are never exposed in plain text during transfer.

OTP Account Verification

Every login triggers an OTP sent to your registered number. This step prevents unauthorised access even if your password is compromised, keeping your account wallet and history secure.

Data Retention Policy

We keep your data only as long as your account is active or as required by applicable law in Indonesia. Once a retention period ends, records are deleted from our systems on a scheduled basis.

Your Right to Request Changes

You can request a copy of the personal data we hold, ask us to correct inaccurate records, or submit a deletion request at any time by contacting support with your registered account email.

Privacy Policy — Common Questions

Below are the questions we hear most often about how your data is handled on viv388. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, or GoPay. Device and session data is also logged to protect your account from unauthorised access.

We do not sell your data. Information is shared only with payment processors like DANA, OVO, and GoPay, and only to the extent needed to complete your transaction. No broader sharing occurs.

Account credentials are retained while your account is active. Transaction records may be kept longer where Indonesian law requires it. Data with no legal retention obligation is deleted when you close your account.

Contact our support team via live chat or email with your registered account email. We will locate your record and respond to access or deletion requests within two business days.

Yes. Payment data shared with DANA, OVO, and GoPay is limited strictly to what each processor needs to complete your transaction. We do not store full wallet credentials on our side.

You can request deletion of personal data not subject to a legal retention requirement. Submit the request through support, and we will confirm once the relevant records have been removed from our systems.

How viv388 Handles Your Personal Information

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

Encrypted Connections

OTP Account Verification

Data Retention Policy

Your Right to Request Changes

Privacy Policy — Common Questions

01 What personal data does viv388 collect when I open an account?

02 Does viv388 share my data with third parties?

03 How long does viv388 keep my personal information?

04 How can I request a copy of my data or ask for it to be deleted?

05 Is my payment activity through DANA, OVO, or GoPay kept private?

06 What happens to my data if I close my account?

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