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Complete Your LinkAja Verification on viv388

Linking LinkAja to your viv388 account takes a few straightforward steps — phone number confirmation, e-wallet pairing, and a quick identity check. Once verified, your LinkAja wallet connects directly to your account so deposits and withdrawals move without extra friction.

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viv388 Complete Your LinkAja Verification on viv388
HELP DURING VERIFY

Support Options While Verifying LinkAja

If you hit a snag at any point in the LinkAja verification flow, our support channels are open around the clock. Reach us by live chat directly from your account dashboard, or use the in-app message form to attach screenshots of any error screens.

Live Chat Open live chat from your account dashboard at any stage of the LinkAja verification process. An agent can walk through the OTP step or name-match issue with you directly.
In-App Message Use the message form inside your account to send a screenshot of the error screen. Our team reviews wallet verification queries and responds with a clear next step.
Account Help Centre The help centre covers common LinkAja pairing errors — expired OTP, number mismatch, and document upload requirements — with step-by-step paths for each scenario.
HOW WE RUN THIS

How viv388 Handles LinkAja Verification

Our LinkAja verification process follows the same identity-check standards applied to DANA and OVO wallet pairings — name matching, phone ownership confirmation, and document review where needed. Each step is designed to keep your account secure and your wallet correctly attributed to you.

Name Matching Check

The name on your LinkAja account is compared against the name on your viv388 profile. An exact match clears automatically; a partial match prompts a quick ID upload to confirm ownership.

OTP Ownership Confirmation

A one-time PIN sent to your LinkAja-registered number proves you control the phone. The OTP window is clearly displayed so you have enough time to enter it without rushing.

Document Review

Where the automated check cannot confirm a detail, a national ID image is requested. Our review team checks the upload and updates your wallet status, keeping the process moving.

Secure Wallet Pairing

Once verified, your LinkAja wallet is stored against your account with SSL-protected data handling. No payment details are held in plain text at any stage of the pairing flow.

viv388 How the LinkAja Verification Process Works

How the LinkAja Verification Process Works

Start by opening your viv388 account settings and selecting LinkAja from the e-wallet options alongside DANA, OVO, and GoPay. Enter the mobile number registered to your LinkAja account — this must match exactly. A one-time PIN arrives by SMS; enter it within the time window shown on screen. Next, the system runs a name-matching check against your registered account details. If the

names align, your LinkAja wallet is paired and ready. Players in Medan typically see the pairing confirmed within a few minutes. Any mismatch triggers a short document upload step where a national ID image resolves the discrepancy before the wallet goes live.

LinkAja Verification Terms You Should Know

Quick definitions for the terms that appear during the LinkAja verification flow — so you know exactly what each step is asking for.

What is OTP in LinkAja verification?

OTP stands for One-Time PIN — a short numeric code sent by SMS to confirm you own the phone number registered to your LinkAja account. It expires after the on-screen timer runs out.

What does KYC mean in this context?

KYC stands for Know Your Customer. It refers to the identity-check step where your name and national ID are reviewed to confirm your LinkAja wallet belongs to the correct account holder.

What is e-wallet pairing?

E-wallet pairing is the process of linking your LinkAja account to your viv388 profile so the two systems recognise each other for deposits and withdrawals without re-entering details each time.

What is a name-match check?

A name-match check compares the registered name on your LinkAja account with the name on your viv388 profile. Matching names clear instantly; mismatches trigger a short document upload step.

What does 'pending verification' mean?

Pending verification means your LinkAja pairing request has been submitted but a manual document review is still in progress. Your wallet activates once the review team confirms your details.

What is a registered mobile number in this flow?

Your registered mobile number is the phone number you used to open your LinkAja account. The OTP is sent there, so it must be active and in your possession during the verification step.

Questions About Linking LinkAja to Your Account

These are the questions we see most often from accounts working through the LinkAja verification flow. Each answer reflects the actual steps inside the viv388 account system.

Go to account settings, select the payment methods section, and choose LinkAja from the e-wallet list. You will be prompted to enter your LinkAja-registered phone number to begin the pairing flow.

Return to the LinkAja pairing screen and request a new OTP. Each new code resets the countdown timer. Make sure your phone signal is stable before requesting so the SMS arrives quickly.

A mismatch does not automatically fail the process. You will be asked to upload a national ID image. Our team reviews it and, once confirmed, manually clears the pairing so your wallet activates.

Yes — your LinkAja number and your viv388 login number can be different. What must match is the account holder name. Enter whichever number is registered to your LinkAja wallet when prompted.

Document reviews are handled by our account team. Most cases are resolved without extended delay, though exact timing depends on queue volume. You will receive an in-app notification once your wallet status updates.

A verified LinkAja wallet stays active on your account unless you change your registered details or a periodic account security check is triggered. You will be notified if re-verification is ever needed.

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